FAQs

Frequently Asked Questions

Q: When will my order be shipped?

A: Physical products are processed manually and made to order. Handling time typically ranges from 3 to 10 business days, depending on payment clearing, order review, and fulfillment requirements. Processing times may be longer during holidays or peak periods.

Digital products and energy-based services do not require shipping and are delivered electronically or remotely.

Q: When will I receive my item(s)?

A: Delivery times vary based on the product type, destination, and shipping method. 

Once a physical order ships, transit times depend on the carrier and location. Orders shipped outside of the United States may take longer to arrive. Estimated delivery dates are not guaranteed.

Digital products are available for download shortly after purchase, and energy-based services are provided remotely.

Q: What countries do you ship to?

A: We currently ship to most countries; however, we do not ship to certain regions, including countries within the European Union. Shipping availability is determined at checkout.

Q: What if I have trouble accessing or downloading my digital files?

A: If you experience any issues accessing or downloading your digital files, please contact us using the contact information provided on this website. We’re happy to help resolve access or download issues.

Q: Do you offer returns or exchanges?

A: Due to the made-to-order and digital nature of our products, we do not offer returns or exchanges. Refunds or replacements are only available for physical items that arrive damaged, defective, or incorrect and must be reported within the stated timeframe with photo evidence.

Q: Will tracking information be provided?

A: Tracking information is provided when available by the carrier or fulfillment partner. Availability of tracking may vary depending on the shipping method and destination.

Q: What should I expect from spiritual or energy-based services?

A:Spiritual and energy-based services are provided remotely and are offered for entertainment purposes only. Experiences and interpretations vary by individual, and no guarantees, predictions, diagnoses, or specific outcomes are made or implied.

These services are not medical, psychological, or therapeutic treatments and are not a substitute for professional care. Results, sensations, or experiences—if any—are subjective and differ from person to person.

Q: What if my physical item arrives damaged or incorrect?

A: If a physical item arrives damaged, defective, or incorrect, please contact us within the stated timeframe and include clear photo evidence of the issue. Once reviewed and approved, a replacement or refund will be issued at no additional cost. Items do not need to be returned.

For any additional questions or concerns, please feel free to reach out using the contact information provided on this website.

 

Q: Why don’t I see all sizes or colors available?

A: Availability can vary by size, color, or product option. Some variations may be temporarily unavailable and updated over time.